Frequently Asked Questions

  • If you’d like to make an appointment or if you have an queries, please email me at: josephine@talking-helps.info
    Please include your name, age, gender and current concern or query.
    I will get back to you as soon as I can.

  • Yes, I offer a free 15 minute consultation so we can see if we’re a good fit and you can ask any initial questions.

  • Before You Begin

    • You don’t need to know exactly what you want to work on, but you may have a specific concern.

    • It’s completely okay if your thoughts or feelings are difficult to explain.

    • There is no right or wrong way to approach therapy.

    What to Expect

    • Sessions are usually 30 or 50 minutes

    • We will work at a pace that feels comfortable or manageable for you.

    • You won’t be forced to talk about anything you don’t feel comfortable talking about. 

    You will guide the topic of the conversation and I can help by asking questions.

    The First Session

    • The first sessions is an opportunity for us to get to know each other and begin understanding what you may need. 

    • We may talk about why you reached out for counselling.

    • We will explore what you would like to get from therapy, even if you’re not completely sure yet.

    • You’re welcome to ask questions about my approach and how I work.

    • There is definitely no expectation to discuss difficult or deep personal topics straight away.

    • After the first session, you can go away and think about whether you would like to book another session, there is no pressure to book in again immediately.

  • Payments must be made before each session.

    Payments can be made via bank transfer, online payment (Visa, Mastercard, American Express), or PayPal.

  • I am always open to taking about pricing, please feel free to email me to discuss this further.

  • Currently, my working hours are:

    Monday to Friday: 5pm - 7pm (last appointment at 6pm)

    Saturday & Sunday: 10am - 5pm

  • Research has shown that online counselling and in-person counselling are comparable with regard to the quality of the wokring relationship between the counsellor and the client. Additionally, counselling is no less effective when delivered online rather than in person.

  • Please give me 24 hours notice if you’d like to cancel or reschedule, and you won’t be charged. If you cancel or reschedule within 24 hours, you will be charged half the session rate.

  • I have been counselling for over six years in private practice and within a school setting. In this time, I have worked with a diverse range of clience (ages, nationalities, gender identities, sexual orientations, etc.). I have also worked with clients for a variety of different concerns - for example, low mood, worry, stress, suicidal, ideation, self-harm and adjustment/change.

  • The number of sessions required can vary depending on the client and their needs. The average is around 10 sessions, but this has been based on foreign insurance requirements. Each client is different, and some just enjoy a regular 50 minute break from every day life.

  • I take confidentiality very seriously, and this will be discussed with you during our first session.

  • There is no age restriction for counselling, it can benefit people of all ages. For teenagers under the age of 18 years old, parental consent is required. I currently do not see teenagers under 14 years old. Please contact me if you have any specific queries.